Billing Policy

Effective Date: 1st of March 2023

At Wish Cards LTD, we are committed to providing a transparent and compliant billing policy in accordance with the UK Distance Sales Law. This policy outlines our procedures and guidelines regarding billing and payment for purchases made through our E-Commerce platform. By making a purchase from Wish Cards LTD, you agree to comply with this billing policy.

Upon completing your order on our website, you will receive an order confirmation email, which will include details of your purchase, such as the product(s) ordered, quantity, total cost, and any applicable taxes or fees. Please review this information carefully and contact us immediately if you notice any discrepancies.

All prices listed on our website are in GBP (British Pounds) and are inclusive of any applicable taxes, such as Value Added Tax (VAT), unless stated otherwise. We strive to ensure that all prices displayed are accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel or adjust your order and provide you with an opportunity to either accept the corrected price or cancel your order.

We accept the following payment methods for online purchases:
a. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Please note that the cardholder must be the person placing the order.

To ensure compliance with the UK Distance Sales Law, we require that the billing address provided during the checkout process matches the address associated with the payment method you choose. If you need to ship your order to a different address, you may specify a separate shipping address during the checkout process.

Delivery charges, if applicable, will be clearly indicated during the checkout process and added to the total cost of your order. We strive to provide accurate shipping cost information; however, certain factors (e.g., destination, weight, or special handling requirements) may affect the final shipping charge. Any additional charges will be communicated to you before completing your purchase.

As an E-Commerce customer, you have the right to cancel your order and return the product(s) within 14 calendar days from the day after receiving the goods. If you decide to exercise your right to cancel, you must notify us in writing or via email within this timeframe. For detailed information on our returns and cancellation policy, please refer to our separate Returns document.

Upon receiving the returned product(s) in their original condition, we will process your refund as per our Returns and Cancellation Policy. Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

If you have any questions or concerns regarding our billing policy or require assistance with your order, please contact our customer support team. We are available to assist you during our regular business hours and will respond to your inquiry as promptly as possible.

Wish Cards LTD reserves the right to modify or update this billing policy at any time to ensure compliance with legal requirements and enhance our services. Any changes made to the policy will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed of any updates.

By making a purchase from Wish Cards LTD, you acknowledge that you have read, understood, and agreed to our billing policy outlined above.